1. Introduction

Welcome to RankUp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using RankUp, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect the following personal information:

• Account Information: Name, email address, username, and password
• Profile Information: Profile picture, bio, location (city/country), and other optional profile details
• Contact Information: Phone number (if provided)
• Authentication Data: Information from third-party authentication services (Google Sign-In, Apple Sign-In) including your name, email address, and profile picture

2.2 Camera and Photo Library Access

RankUp requests access to your device's camera and photo library for the following purposes:

• Camera Access: To take photos of items you want to sell on the marketplace
• Photo Library Access: To select existing photos from your device to upload as product images
• Profile Pictures: To upload or take a photo for your profile picture

Photos are only accessed when you explicitly choose to upload or take a photo. We do not access your camera or photo library without your permission.

2.3 Listing and Transaction Information

• Product listings (titles, descriptions, prices, categories, conditions)
• Product images uploaded by you
• Transaction history and communications with other users
• Reviews and ratings

2.4 Device and Usage Information

• Device type, operating system, and version
• App version and settings
• IP address and general location information
• App usage data and interactions
• Push notification tokens (for sending notifications)

2.5 Push Notifications

We collect push notification tokens to send you:

• Messages from other users
• Updates about your listings
• Transaction notifications
• Important account and security alerts

You can disable push notifications at any time through your device settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create and manage your account, authenticate your identity, and provide customer support
• Service Delivery: To enable you to buy and sell gaming products, communicate with other users, and use marketplace features
• Personalization: To personalize your experience and show relevant listings based on your preferences
• Communication: To send you notifications, updates, and promotional messages (with your consent)
• Safety and Security: To detect and prevent fraud, abuse, and security threats
• Analytics: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. How We Store and Protect Your Data

4.1 Data Storage

Your data is stored securely using industry-standard practices:

• Sensitive data (passwords, authentication tokens) is encrypted using AES-256 encryption
• Data is stored on secure cloud servers with regular backups
• Access to our servers is restricted and monitored
• We use secure HTTPS connections for all data transmissions

4.2 Image Storage

Product images and profile pictures are:

• Compressed and optimized before upload
• Stored on secure cloud storage services
• Accessible only through authenticated API requests
• Deleted when listings are removed or accounts are deleted

4.3 Security Measures

• Regular security audits and updates
• Protection against SQL injection and XSS attacks
• Rate limiting to prevent abuse
• Secure password hashing using bcrypt
• Two-factor authentication options (where available)

5. Data Sharing and Disclosure

5.1 Public Information

The following information is publicly visible to other users:

• Your username and profile picture
• Your bio and location (if provided)
• Your product listings and descriptions
• Reviews and ratings you have received

5.2 Third-Party Services

We may share your information with trusted third-party service providers for:

• Authentication Services: Google and Apple for Sign-In functionality
• Cloud Storage: Secure storage of images and data
• Analytics: Understanding app usage and improving user experience
• Push Notifications: Expo Push Notification Service for delivering notifications
• Payment Processing: Secure payment gateway providers (if applicable)

These third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Government or law enforcement requests
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

5.4 Business Transfers

If RankUp is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Download a copy of your data

You can access and update most of your information directly through the app settings.

6.2 Data Deletion

You have the right to request deletion of your account and personal data. To delete your account:

• Go to Settings > Account > Delete Account in the app
• Contact us at support@rankupnow.gg

Please note that:

• Account deletion is permanent and cannot be undone
• Some information may be retained for legal or legitimate business purposes
• Public listings and reviews may remain visible temporarily during the deletion process

6.3 Marketing Communications

You can opt out of promotional emails and notifications by:

• Clicking the unsubscribe link in emails
• Adjusting notification settings in the app
• Disabling push notifications in your device settings

Note: We may still send you essential account-related and transactional notifications.

6.4 Camera and Photo Access

You can revoke camera and photo library permissions at any time through your device settings:

• iOS: Settings > RankUp > Photos/Camera
• Android: Settings > Apps > RankUp > Permissions

7. Children's Privacy

RankUp is not intended for users under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using RankUp, you consent to the transfer of your information to our facilities and service providers worldwide.

We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, regardless of where it is processed.

9. Cookies and Tracking Technologies

The RankUp mobile app does not use browser cookies. However, we may use similar technologies such as:

• Local Storage: To store app preferences and cache data for better performance
• Analytics SDKs: To collect anonymous usage statistics and crash reports
• Push Notification Tokens: To deliver notifications to your device

Our website (rankupnow.gg) may use cookies for analytics and functionality. You can control cookies through your browser settings.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 30 days, except for:

• Information required for legal compliance (up to 7 years)
• Backup copies (deleted within 90 days)
• Anonymized data used for analytics

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification
• Displaying a prominent notice in the app

Your continued use of RankUp after the changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@rankupnow.gg.

13. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights or file a complaint with a supervisory authority, contact us at support@rankupnow.gg.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-specific inquiries, please include "Privacy Policy" in the subject line.

15. Consent

By using RankUp, you consent to this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of our services immediately.