Support

Contact Us

The fastest way to reach the Trident team is by email. We read every message and respond as quickly as we can.

To help us resolve your issue quickly, please include in your email:

• Your Trident username or the email address linked to your account
• A clear description of the problem
• Screenshots or screen recordings if relevant
• Your device model and iOS/Android version

Common Topics

Account & Sign-In

• Trouble signing in with Apple, Google, or email
• Resetting your password
• Updating your profile, username, or email
• Deleting your account (Settings > Account > Delete Account, or email us)

Listings & Selling

• Creating or editing a listing
• Photo upload issues
• Listing visibility or moderation questions
• Reporting prohibited items or suspicious listings

Payments & Gold

• Topping up Gold via Payzah
• Payment didn't go through or Gold not added
• Refund or transaction disputes
• Withdrawal questions

Notifications & Messages

• Push notifications not arriving
• In-app messaging issues
• Managing notification preferences

Safety & Trust

• Reporting another user
• Blocking a user
• Fraud, scams, or suspicious activity

Reporting Abuse or Prohibited Content

If you see a listing, message, or user that violates our Terms of Service, please report it through the in-app report option or email support@tridenttd.gg with the subject line "Report". We take all reports seriously and review them promptly.

Privacy Requests

To request access to, correction of, or deletion of your personal data, email support@tridenttd.gg with the subject line "Privacy Request". See our Privacy Policy for full details on your rights.

Business & Press

For partnership, business, or media inquiries, email support@tridenttd.gg with the subject line "Business".